Return Policy

juiielw is dedicated to providing you with high-quality desk fan products and a satisfying shopping experience. If you are not entirely satisfied with your purchase, we offer a comprehensive return and refund service.

  1. Conditions for Returns: We gladly accept returns. The product must be in brand new, unused condition, and include all original packaging, accessories, and manuals. Return requests must be submitted within 30 days of receiving your item.

  2. Return Process: Step 1: Please send an email to service@juiielw.com, providing your order number, the name of the product you wish to return, and the reason for the return. Step 2: Our customer service team will review your request. Once approved, we will provide you with detailed return instructions. Step 3: Please securely package the product and send it back to the following designated return address: WaBmannsdorferChaussee88,12355,Germany (Please note: Packages returned without prior authorization from our customer service team may be rejected or result in a delayed refund.)

  3. Refund Processing: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of business days.

  4. Return Shipping Costs: If the return is due to a product quality issue or our shipping error, juiielw will cover the return shipping costs. For standard returns due to non-quality reasons (e.g., changing your mind), the return shipping costs will be the responsibility of the customer.