FAQ

  1. What products do you primarily sell? We at juiielw are an independent brand focusing on various high-quality desk fans. We offer desk fans in multiple styles, colors, and functionalities to meet your different cooling needs while working, living, or studying.

  2. How is your shipping cost calculated? We offer multiple shipping methods for you to choose from. The specific shipping rates are as follows:

  • Standard Shipping: For orders between $0.00 and $48.99, the shipping fee is $5.99.

  • Free Shipping: Orders of $49.00 and above qualify for free shipping.

  • Expedited Shipping: Regardless of the order amount, the flat rate for expedited shipping is $8.99.

  1. Can I return an item or get a refund? Yes, we accept returns and provide refunds. If you are not satisfied with the product you received, please contact our customer service at service@juiielw.com within the designated return period. After obtaining return authorization, you will need to send the product back to our designated address: WaBmannsdorferChaussee88,12355,Germany.

  2. Who is responsible for the return shipping cost? Unless the product has a quality defect or we shipped the wrong item, the return shipping costs incurred due to personal reasons must be borne by the customer. Please be sure to use a trackable shipping service to return the package.

  3. How long does it take to ship after I place an order? Normally, we will process and ship your order within 1-3 business days after your order is successfully placed. Once shipped, you will receive a confirmation email containing your tracking information.